Returns

Stock-size pads — 90-night trial

Every stock-size pad comes with a 90-night trial from delivery. If it isn't working for your dog, full refund on the pad price — and we cover the return freight. The pad must be in its original cover and intact.

10-year no-sag warranty

Beyond the trial, the foam stack is covered for 10 years: if it develops a permanent indentation of 0.75" or more under normal single-dog use, we replace the pad. The washable cover is a wear item and isn't included. Spec figures are nominal ±5% per foam-shop tolerance.

Custom-spec pads

Final sale. We cut the foam and sew the cover to your dimensions — there's no second life for it on our side.

Defect carve-out: if the pad arrives with a manufacturing defect — wrong dimensions vs what you ordered, torn cover, foam not matching the listed density — we cover return shipping and either refund in full or replace at no charge. Email within 30 days with a photo.

Furniture pieces

30-day return window. Customer pays return shipping. 15% restocking fee on opened items (foam compression during return transit is real).

How to start a return

Email returns@padfoundry.com with your order number and one sentence on what's wrong. We'll reply within one business day with either a return shipping label (if it's a defect) or instructions on where to ship.

Refund timing

Once we receive the return and confirm condition, the refund hits your card within 3–5 business days.

What's not covered

• Normal wear over time.
• Damage from chewing.
• Damage from washing the foam (don't — see Care).
• Pads cut to dimensions you supplied incorrectly.