Contact
The fastest way is email. We reply within one business day.
General questions, sizing help, the story behind a pad
hello@{{BRAND_NAME}}.com Order status, shipping changes, tracking issues
orders@{{BRAND_NAME}}.com Returns and exchanges
returns@{{BRAND_NAME}}.com If you'd rather all three go to one place: they do. We split the addresses so customer service can route faster as the operation grows.
When we reply
Monday–Friday, California time. Weekend questions get answered first thing Monday.
Where we are
The website and customer support are Sidtech's, run from Northern California. Pads are cut in Simi Valley, in Ventura County.